Taking the order in the caller's language
English, Spanish and French at the counter, the kitchen in its own language, and dish names said the way the kitchen says them. How a line is set up for it.
Wolf Eats · the blog
The restaurant phone, one piece at a time.
Short, practical pieces on the restaurant phone: the Friday rush, orders confirmed by text, the kitchen screen, and taking orders in three languages.
AI answering service for restaurants, explained
What an AI answering service does on a restaurant's phone, how it differs from a call center, and the five questions to ask before putting one on your line.
Nothing reaches the kitchen without a YES
Why every phone order is texted back with the total before the kitchen sees it, what a YES does, and what happens when the caller changes their mind.
Friday at 6:40: where phone orders go to die
The busy signal, the hold, the order on a napkin. What the Friday rush does to a restaurant's phone, and what changes when three calls are answered at once.