Restaurants · Chinese takeout

Combo numbers, read back with the dish.

Wolf Eats is an AI agent that answers the phone at your Chinese takeout counter and takes the order against your menu. Numbered combos, the rice question, spice levels and substitutions, read back by number and by name, confirmed by the caller in a text.

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Made for: Takeout counters with a numbered menu · Family restaurants with a takeout window · Dim sum and noodle houses that take call-ahead orders · Szechuan, Cantonese and Hunan kitchens

On the line

Agent: Golden Wok, thanks for calling. What would you like to order?

Caller: Combo B with the fried rice, and an order of pot stickers.

Agent: Combo B is the orange chicken, with fried rice, and one pot stickers, six pieces. Would you like that mild, medium or spicy?

Caller: Spicy. And no MSG please.

Agent: Spicy, no MSG. A name for the order?

Caller: Lena.

Agent: Lena, combo B orange chicken with fried rice, spicy, no MSG, and pot stickers. $19.85 with tax, ready in 15 minutes. I'm texting it to you now; reply YES and the kitchen starts.

An example. The restaurant, the caller and the prices are invented; the shape is what every call sounds like.

Sound familiar

The caller says combo B, the cook hears combo D, and the bag goes out wrong.
The phone rings while the wok is on and the one person who speaks English is at the register.
"Extra spicy" and "no MSG" never make it from the call to the ticket.
Fried rice or white rice, the question gets asked twice and answered once.

What the agent does with it

The number and the name, together

The agent reads every combo back by its number and its dish name, so "C7, orange chicken with fried rice" can never be mistaken for the combo next to it. Substitutions are choices on the menu with their prices.

Spice, rice and the notes that matter

Spice level, the rice, no MSG, no peanuts: each is a choice the agent asks for and puts on the ticket in its own line. Nothing lives in a note the kitchen has to find.

Three calls at once at dinner

The dinner rush at a takeout counter is the phone. The line answers three callers at the same time, takes each order against the menu, and texts each one for a YES.

The ticket in the kitchen's language

The caller orders in English or Spanish; the ticket prints in Chinese, or any of sixteen languages, with the dish names as your menu has them. The cook reads the ticket, not the call.

The text

Golden Wok order for Lena: 1 Combo B, orange chicken, fried rice, spicy, no MSG; 1 pot stickers (6). Total $19.85. Pickup in 15 min. Reply YES to confirm, or tell me what to change.

Nothing reaches the kitchen until the caller replies YES. A change comes back priced, for another YES.

The ticket

#112 · LENA · PICKUP 6:55
1 COMBO B 橙汁鸡 ORANGE CHICKEN
   炒饭 FRIED RICE · 辣 SPICY · 不加味精 NO MSG
1 锅贴 POT STICKERS (6)
Confirmed by text 6:40

The same order as a tile on the kitchen screen, with a timer, Start, Bump and Print.

In the caller's language, and the kitchen's

The caller speaks English or Spanish and the agent answers in it. The ticket can come out in Chinese, so the kitchen never reads a call it did not hear, and the dish names on it stay the way your menu spells them.

AI phone ordering for Chinese takeout, in plain words

AI phone ordering for Chinese takeout means an AI agent on your own number that takes the order against your menu, reads it back with the total, texts the caller to confirm, and sends only a confirmed order to the kitchen. Wolf Eats answers three calls at once, in about two seconds, on a number in your area code or the number you already have, from $99 a month.

Questions from chinese takeout

Straight answers.

Our menu is numbered combos. Does the agent handle that?

Yes. It reads every combo back by number and by name, offers the rice and spice choices the combo has, and puts the number on the ticket. Substitutions are choices with their prices on your menu.

Can the kitchen ticket be in Chinese?

Yes. The kitchen's language is a setting on the line, any of sixteen, and the ticket and the kitchen screen come in it whatever language the caller spoke. Dish names stay as your menu has them.

What about callers who speak Spanish?

The line answers in English, Spanish or French, whichever the caller speaks, and switches when they switch. The confirmation text comes in the same language with YES in it.

All questions and answers →